To submit a new support ticket, log in to your account and click on the "Tickets" button in the sidebar menu then click on create ticket...

You can check your ticket status by going to the "Open Tickets" section or from dashboard...

Our response times vary based on priority:

• Urgent: Within 30 minutes (24/7)
• High: Within 1 business hour
• Medium: Within 3 to 4 business hours
• Low: Within 5 to 7 business hours

Yes, you can reopen a closed ticket within 7 days of resolution. Navigate to the closed ticket in your dashboard and click "Reopen Ticket." If it's been longer than 7 days, please submit a new ticket referencing the original ticket number.

For urgent issues, mark the ticket as "Critical" priority when submitting. If you need to escalate an existing ticket, add a comment with "URGENT" in the subject and call our support hotline at 111 Or 119 to notify the team immediately or you can go to the ticket details and click to escalate button if it's still open'.

Navigate to sign in page and then click on forggot password then enter you email and you will receive verification code on the mail after it you can enter a new password